Vendor Web Site
https://www.ibm.com/uk-en/marketplace/order-management-platform?mhsrc=ibmsearch_p&mhq=supply%20chain
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Solution Overview
IBM® Order Management is a software platform that enables you to execute and coordinate order orchestration processes across your extended supply chain network. You get order orchestration through a centralized inventory, order promising and fulfillment hub to support omnichannel order management.
IBM Order Management software helps enterprises:
- Provide highly personalized service
- Increase fill rates and inventory turns
- Reduce markdowns and buffer stock inventory
- Improve customer loyalty and satisfaction
- Grow your share of wallet and profitability
- Minimize shipping and expediting costs
Customer Challenges
- Inability to gain visibility across the supply chain
- No way to source and schedule orders intelligently and globally
- Inability to manage and coordinate customized fulfillment processes
- No way to get a single source of order information
Features and Benefits
- Provides a single view of supply and demand across channels allowing you to offer an accurate promise date to the customer. If needed, you can schedule alternative fulfillment locations.
- Offers flexible business process definitions and adaptable fulfillment models to allow customers to begin an order through virtually any channel, complete it and take delivery almost anywhere.
- Collects orders from multiple order capture channels (online, call center and store) and provides a single source of order status information across these channels.
Details
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Transport SectorLogistics / Courier, Back office
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Primary PurposeAnalytics, Cost Optimization
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Solution Maturity5 - Customer Deployed at Scale
Availability
EMEA
Solution Number
TDSOL-111