This solution uses the Semantha semantic engine, using natural language processing Semantha is able to read documents and emails, understand their context, and classify them accordingly in order for businesses to route correspondence to the appropriate department or business process. This enables companies to deal with greater volumes of correspondence with reduced human effort, reduced error rates and improves the speed of doing business.
In your company, many procedures on the same topic are processed. Despite always having similar presentations in the pleas and repetitive correspondence with companies, insurers and clients, these documents have to be read and analysed at great expense. Although content can be divided into certain categories, the problem is that similar issues are formulated in completely different ways, which makes it seem impossible to automate the processes.
- Automate their document classification processes, saving time and money on manual processes.
- Reduce human error in document classification.
- No longer need to rely on humans for this task, freeing up valuable time for other important tasks.